Overview

Abby sought an AI-powered solution to streamline appointment confirmations within the Cliniko platform. FutureSmart AI developed a Chrome extension and fine-tuned an intent classification model to automate SMS interpretation and update appointment statuses in the Cliniko calendar.

Client Requirement

The client required:

• A secure, stand-alone AI-powered solution for appointment confirmations.
• A proprietary intent classification model independent of broad-based LLMs to ensure data privacy.
• Seamless integration with Cliniko’s API.
• A Chrome extension for effortless use by healthcare administrators.
• High-accuracy intent classification to interpret patient responses.

Solution Developed by FutureSmart AI

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FutureSmart AI designed and deployed an AI-powered system for Cliniko, providing:

1. Fine-Tuned Intent Classification Model & SMS Interpretation

• Developed a proprietary model to interpret patient responses with over 98% accuracy.
• Handles nuanced text inputs, including emojis and conflicting responses.
• Continuously refined through expert feedback to improve accuracy.
• Updates appointment statuses in real-time based on key intent signals.

2. Enhanced Cliniko Calendar Integration

• Temporarily modifies appointment colors based on confirmation status.
• Allows administrators to quickly identify unconfirmed appointments.
• Automatically records patient responses into Cliniko’s appointment notes for streamlined documentation.

3. Seamless & Secure Workflow

• Single-click access to real-time appointment status updates.
• Maintains strict data privacy and security compliance.

Impact & Results

• Automated appointment confirmation, reducing manual workload.
• High-accuracy intent classification for SMS responses.
• Enhanced visibility with color-coded appointment statuses.
• Improved patient communication management within Cliniko.
• Optimized administrative efficiency while maintaining security and compliance.

Conclusion

FutureSmart AI successfully developed a Chrome extension and fine-tuned an intent classification model for Abby, automating SMS response interpretation and appointment management. This solution enhances efficiency in healthcare operations while prioritizing security and data privacy.